Standard Hours: The box office at Madison Square Garden is open Monday through Saturday from 10:00 a.m. to 6:00 p.m.

Additional Hours: During all events, the box office at Madison Square Garden opens 60 minutes before the first show of the day and will remain open until 60 minutes after the last show of the day.

Please note, Madison Square Garden is a cashless venue and the box office only accepts credit/debit cards or mobile payment, including Google Pay and Apple Pay. A reverse ATM, which converts cash into a debit card, is available for your convenience.

Digital tickets are utilized at The Theater at MSG. We recommend downloading and adding your tickets to your phone’s digital wallet in advance of your arrival. For instructions on how to download your tickets, please visit the ticketing page. 

For “device free” events, tickets should be printed at home to ensure smooth entry into the venue. Please check your event detail page on our website to confirm whether your event is “device free.” 

For additional assistance, you can contact Guest Relations at guestrelations@msg.com or 212-465-6225, Monday through Friday between 9:00 a.m. and 6:00 p.m., and Saturday and Sunday between 10:00 a.m. and 6:00 p.m. (Hours are extended on event days from one hour prior to show time to start of the final show).  

Digital tickets will need to be presented on your smartphone to enter the venue and should be downloaded in advance. Guests can display more than one ticket on the same smartphone. For instructions on how to download your tickets, click here.

Exceptions will be made for “device free” events where smartphones are not permitted. For those events, please print your tickets at home. To confirm whether your event is “device free” please check the event detail page on our website.

For additional assistance, please contact Guest Relations at 212-465-6225 or guestrelations@msg.com.

To secure accessible seating, you can contact the Accessibility Services Department at  AccessbilityServices@msg.com or 888-609-7599, Monday through Friday between 9:00 a.m. and 6:00 p.m., and Saturday and Sunday between 10:00 a.m. and 6:00 p.m. (Hours are extended on event days from one hour prior to show time to start of the final show).  

For most events, children under 2 years old may attend without their own ticket, but they must sit on a parent or guardian’s lap and may not occupy their own seat. Some family entertainment events require all children over 1 year old to have their own ticket, so it is important for you to check your event page on our website to confirm the details of your specific event.

Tickets can be transferred via Ticketmaster.

 

All ticket sales are final – no refunds or exchanges. If you have any questions or concerns, please contact Guest Relations at 212-465-6225 or guestrelations@msg.com.

To qualify as a group, there must be 10 or more guests. Groups of friends, families, colleagues, clients, church members, alumni groups, teachers, firefighters, police officers, military, scouts, or just 10 or more people may be eligible to receive special group benefits.

Contact Group Sales at 212-465-6080 or group.sales@msg.com to purchase group tickets.

Digital tickets are utilized at The Theater at Madison Square Garden, and all guests should download the MSG Venue App before they arrive to display their ticket.

All ticket sales are final – no refunds or exchanges. If you have any questions or concerns, please contact Group Sales at 212-465-6080 or group.sales@msg.com.

Guests should enter through the main entrance on 7th Avenue between 31st and 33rd Streets. See here for an entrance map.

Find parking for your event through SpotHero, the Official Parking App of The Theater at Madison Square Garden, and book your space today. Click here to explore nearby garage and lot locations.

The Theater at MSG does not impose an age requirement to enter the venue for most events. Please check the event detail page for your specific event on our website to confirm whether any age restrictions have been imposed; events with an age restriction will be clearly identified. We strongly suggest that guests under 18 years of age attending an event are accompanied by a parent or guardian. The Theater at MSG does not provide a parent/guardian waiting area onsite.

The Theater at Madison Square Garden asks all guests to arrive early and travel light. Bags do not have to be clear, but they must fit comfortably under your seat. Oversized bags larger than 22” x 14” x 9” are prohibited. The Theater at MSG does not provide an area to check bags, coats or any other personal belongings. If you or someone in your party have additional needs, please contact Guest Relations at 212-465-6225 or guestrelations@msg.com.

Strollers are permitted at The Theater at MSG, but they must be collapsible and able to fit comfortably under your seat. We offer a stroller check free of charge at certain family entertainment events. If you or someone in your party have additional needs, please contact Guest Relations at 212-465-6225 or guestrelations@msg.com.

In order to maintain an enjoyable experience for all guests, video cameras, monopods, tripods, selfie sticks, audio recording devices and professional cameras (those including telephoto or zoom lenses) are not permitted inside The Theater at MSG. Members of the media should reach out to the appropriate press contact with any inquiries.

Laptops and tablets are permitted as long as the bags they are contained within can fit comfortably under your seat and are no larger than 22” x 14” x 9”. Onsite storage is not available. Laptop/tablet policy differs for “device free” events; please see the “Device Free” Policy section for more information.

Only service animals are permitted inside The Theater at MSG. If you or a member of your party is bringing a service animal, we strongly recommend that you contact Madison Square Garden’s Accessibility Services Department at accessibilityservices@msg.com or 888-609-7599 prior to your event. Seating locations that provide a dedicated space for service animals are available throughout the venue.

Costumes are permitted with some exceptions. To ensure a safe and positive experience for all guests, full-face coverings are permitted only after clearing security and must be removed if requested by security personnel. Large costumes or headpieces, as well as full face paint, fake weapons and any other hazardous or distracting items, which may be determined at the sole discretion of our security personnel, are NOT permitted.

The Theater at MSG is a cashless venue and only accepts credit/debit cards or mobile payment, including Google Pay and Apple Pay. Reverse ATMs, which convert cash into a debit card, are located throughout the venue for your convenience.

Merchandise may be available for purchase at your event. Please keep in mind that The Theater at MSG is a cashless venue and only accepts credit/debit cards or mobile payment, including Google Pay and Apple Pay. A reverse ATM, which converts cash into a debit card, is located inside the venue for your convenience.

Food and beverage are available for purchase at The Theater at MSG. Please keep in mind that The Theater at MSG is a cashless venue and only accepts credit/debit cards or mobile payment, including Google Pay and Apple Pay. A reverse ATM, which converts cash into a debit card, is located inside the venue for your convenience.

Outside food and beverage are not permitted inside The Theater at MSG. Accessible water fountains are located throughout the venue.

If you or someone in your party have a medical condition or specific needs that require bringing in outside food or beverage, please contact Guest Relations at 212-465-6225 or guestrelations@msg.com prior to your event.

chargeFUZE portable chargers are available to rent at The Theater at MSG, and are compatible with all phone types. Guests can rent a charger to bring back to their seats, and then return it to the chargeFUZE station when done. Download the chargeFUZE App to get started.

The Theater at Madison Square Garden is committed to meeting the needs of our guests and creating an enjoyable and unforgettable experience for all. Please visit our Accessibility Services page for a full range of our accommodations, programs and policies. For any additional inquiries, you can contact the Accessibility Services Department at AccessbilityServices@msg.com or 888-609-7599, Monday through Friday between 9:00 a.m. and 6:00 p.m., and Saturday and Sunday between 10:00 a.m. and 6:00 p.m. (Hours are extended on event days from one hour prior to show time to start of the final show).  

The Theater at Madison Square Garden is proud to be Sensory Inclusive Certified by KultureCity. Additional details on this designation can be found on our Accessibility Services page.

Please see an usher or guest experience representative onsite for direction to a family/all-gender restroom.

Guests may nurse their child in any public location where they are comfortable. Nursing parents seeking more discreet accommodations are welcome to use a family/all-gender restroom. Please see an usher or guest experience representative onsite for direction to the nearest location. Breast pumps and associated equipment, and breastmilk, are permitted inside the venue.

If you misplaced an item at our venue, please email GuestRelations@msg.com or call our security office at 212-465-6799. If you are at an event and have lost an item, please speak with an usher, security officer or guest experience representative onsite for further assistance.

The Theater at Madison Square Garden is not responsible for items left behind, lost, stolen or damaged.  Please note, found items are held for 10 days from the date the item is turned in. After 10 days, unclaimed items are donated or disposed of pursuant to New York State Law.

If you or someone in your party begin to feel ill or require medical assistance, please see an usher, security officer or guest experience representative immediately. A first aid facility is located by Aisle A in the Theater Lobby. If there is an emergency, please contact the nearest employee, or call the security office at 212-465-6799.

The Theater at MSG is equipped with Automatic External Defibrillators (AED) which are located throughout the building. Designated employees, including our medical staff, have been properly trained and are certified to use AEDs.

All exits are final. Guests are not permitted to leave and then re-enter.

If you have additional questions, you can contact Guest Relations at guestrelations@msg.com or 212-465-6225, Monday through Friday between 9:00 a.m. and 6:00 p.m., and Saturday and Sunday between 10:00 a.m. and 6:00 p.m. (Hours are extended on event days from one hour prior to show time to start of the final show).  

If your event is designated as a “device free” event, per the artist’s request, no recording devices will be permitted, including but not limited to the items listed below:​

• No cellphones​
• No smart watches​
• No cameras​
• No tablets​
• No laptops​
• No Fitbits​
• No Bluetooth enabled headphones​

Upon arrival, small devices will be secured in Yondr pouches that will be unlocked at the end of the event. Guests will maintain possession of their Yondr pouches throughout the night, and if needed, may access their devices at designated Yondr unlocking stations. Guests are encouraged to leave devices at home when possible to ensure smooth entry into the venue. If you do arrive to the venue with a laptop or tablet, for your convenience, they will be received and stored onsite for the duration of the event. We appreciate your cooperation in creating a device-free viewing experience.​

Information regarding your event’s status can be found on your event detail page on our website. Events that have a “device free” policy are clearly noted. For events not marked as “device free,” cellphones, smart watches, other small devices and laptops are permitted inside The Theater at Madison Square Garden.

Laptops are considered recording devices and are not permitted in the venue for events designated as “device free.” We ask that guests leave devices at home when possible. If you do arrive to the venue with a laptop or tablet, for your convenience, they will be received and stored onsite for the duration of the event.​

For events that are not designated as “device free,” laptops will be permitted in the venue, and onsite storage will not be available.

Tickets for “device free” events must be printed at home. To print your tickets, use the browser on your desktop and log in to your Ticketmaster account. Then locate the order for your event and click the “View Tickets” button. Make sure you have your tickets on hand before you head out to your event.​ We will provide ticket scanning solutions onsite for anyone who may not be able to print their tickets in advance of the show.​

For most events at The Theater at Madison Square Garden, alcoholic beverages are available for purchase. Venue staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) Training program for responsible alcohol management. Alcohol sales will be limited to two drinks per customer per transaction. All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside The Theater at MSG. Management reserves the right to refuse the sale of alcohol to any guest.

Please be aware that it is the policy of MSG Entertainment to require all guests who appear to be forty (40) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at The Theater at MSG. Pursuant to applicable State law, we accept only the following forms of identification:

– A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada

– A valid passport

– A valid U.S. military ID

– Guests shall be respectful of others around them.

– Guests shall avoid blocking the view of other guests.

– During some concerts, the artist may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests.

– Guests shall not interfere with the event, the performers or the athletes in any way.

– Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests.

– Guests shall not stand on seats or any other building structure.

– Guests shall not block the aisles.

– Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket, and shall provide their ticket upon request.

– As required by the City of New York, guests shall not smoke anywhere in The Theater at Madison Square Garden.

– Guests who consume alcoholic beverages shall do so in a responsible manner.

– Guests are encouraged to report inappropriate or offensive behavior to an usher, security officer or guest experience representative.

– Guests shall comply with requests from venue staff regarding venue operational and emergency procedures.

Venue staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests’ ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. We thank you for your cooperation.

The Theater at Madison Square Garden is committed to providing a safe and enjoyable atmosphere for all our guests. If there is an emergency, please contact the usher, security officer or guest experience representative closest to you, or call the security office at 212-465-6799.

The distribution of promotional items, flyers, handbills or printed materials is not permitted without written permission of The Theater at Madison Square Garden. In addition, vending, peddling or product sampling is not allowed.

By purchasing or otherwise acquiring a ticket to an event at an MSG venue, the purchasers and/or holders of such ticket covenant that, in acquiring the ticket, they are not excluded from entering the venue subject to any venue policy banning them from the premises.  The purchasers and/or holders of the ticket further covenant that they will not and do not intend to provide such ticket for use by any individuals excluded from the venue subject to any venue policy banning them from the premises. The purchasers and/or holders of such ticket further acknowledge that, if they have been excluded from the venue at any time prior to the date of the event to which such ticket applies, the ticket shall be deemed invalid for use by the excluded purchaser and/or holder or by anyone else excluded to whom the purchaser and/or holder provides the ticket.

At The Theater at Madison Square Garden, we place the safety and security of our guests above all else. For that reason, we continuously assess and upgrade security measures across all of our venues.

Please plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for you and our guests.

In compliance with New York City regulations, there is no smoking, including electronic cigarettes, permitted anywhere in The Theater at Madison Square Garden. This policy is strictly enforced. Violation of this regulation is grounds for ejection.